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1 – 10 of 52Noel Penrose and Martin Moorhouse
Recent merger and takeover activity in the branded goods sector hasnow prompted a number of companies to place formal valuations on theirbrand assets and include these in their…
Abstract
Recent merger and takeover activity in the branded goods sector has now prompted a number of companies to place formal valuations on their brand assets and include these in their balance sheets. The authors believe brand valuation is an exciting management tool for the measurement of brand performance and other purposes. The article considers possible ways to value brands, brand strength and the use of this valuation.
Richard Jaffu and Ismail Abdi Changalima
Human resource development (HRD) has been considered in enhancing organisational operations as human resources are vital for organisational performance. This study aims to examine…
Abstract
Purpose
Human resource development (HRD) has been considered in enhancing organisational operations as human resources are vital for organisational performance. This study aims to examine the role of HRD on the effectiveness of public procurement in Tanzania.
Design/methodology/approach
This study employed a cross-sectional research design under which data was collected from 168 procurement professionals in Dodoma city, Tanzania. Structural equation modelling (SEM) was employed to analyse the collected data and examine the structural relationships between HRD and the effectiveness of public procurement in Tanzania.
Findings
The findings revealed that all the variables of human resource development; career development, training and performance appraisal, are statistically significant and positively related to the effectiveness of public procurement. Therefore, the findings reveal that career development, training and performance appraisal as HRD practices play an important role in enhancing the effectiveness of public procurement in the surveyed public procuring organisations in Tanzania.
Research limitations/implications
This current study divides HRD into three main practices: career development, training and performance appraisal. This limits the study's applicability to other HRD practices that organisations may institutionalize to public procurement professionals who work in various public organisations in Tanzania.
Originality/value
This paper integrates the concept of HRD and public procurement effectiveness. Therefore, the study adds value to the literature on human resource management and public procurement management.
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Bárbara Castillo-Abdul, Eglée Ortega Fernandez and Luis M. Romero-Rodriguez
This study aims to analyze the content on corporate social responsibility (CSR) of Gucci, Prada and Ermenegildo Zegna on the social networks Instagram, Facebook and TikTok in…
Abstract
Purpose
This study aims to analyze the content on corporate social responsibility (CSR) of Gucci, Prada and Ermenegildo Zegna on the social networks Instagram, Facebook and TikTok in order to examine the focus of the publications of these luxury brands, what type of content is more frequent and which ones generate more interaction and engagement.
Design/methodology/approach
An interpretive content analysis of a sample of 92 posts on CSR published between December 2021 and June 2022 is used. For this purpose, an analysis sheet validated through theoretical constructs and pilot testing is used.
Findings
Most of the social responsibility content of the fashion brands analyzed is linked to the use of sustainable materials, the protection of natural spaces and, in the particular case of Prada, the protection of the oceans. The posts that achieve the highest interactions are videos and photo reels. Although the strategies that significantly increase brands' reach on social networks are collaborations and joint posts with other fashion brands, as is the case of Gucci with NorthFace and Prada with Adidas. Also, one of the main findings of this research has been to identify that brands may be using TikTok – perhaps experimentally – to reach stakeholders in Asian countries, especially China, where other platforms such as Instagram or Facebook may have a more limited reach.
Originality/value
This research shows that the social responsibility activities of luxury fashion brands leverage the content marketing strategy in social networks. It also demonstrates the importance of the Asian market (mainly Chinese) in the outreach strategies of brands, as is the case of Gucci and Prada, which bet on CSR activities for the protection of the Asian tiger in the framework of the year of the tiger in the Chinese horoscope, as well as the publication of certain content on TikTok.
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Susana C. Silva, Joana Carmo Dias and Beatriz Braga
E-commerce has become an essential and highly competitive channel for e-retailers, who have felt the need to invest in the experience delivered to customers. Therefore, it becomes…
Abstract
Purpose
E-commerce has become an essential and highly competitive channel for e-retailers, who have felt the need to invest in the experience delivered to customers. Therefore, it becomes necessary to unveil the online customer experience so that brands can improve their offerings. In this study, the authors proposed a model that explores customer experience on websites, namely, what concerns the use of the latest technological developments such as artificial intelligence, augmented reality and virtual reality.
Design/methodology/approach
The study offers a model to explore and compare the online consumer experience in e-commerce websites, considering eight dimensions that cover recent technological advances. A multiple case study that evaluated companies in the footwear industry was used to assess the model's applicability. The case study methodology considered two distinct segments, the high-price and low-price segments.
Findings
The data collected by the websites' examination enabled us to confirm part of the suggested propositions. However, propositions concerning new technologies were not proved. Opportunities for improvement were identified, especially for high-price segment companies, since the results showed that these companies provide a less pleasant consumer experience than those of the opposing segment.
Originality/value
This study extends the scope of the online consumer experience by introducing more contemporary dimensions. Additionally, the model allows an evaluation and comparison of the knowledge delivered by several online retailers, using the Portuguese footwear industry as a reference.
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Leonada Raphael Mwagike and Ismail Abdi Changalima
This paper analyzes procurement negotiators' skills and attributes by considering perceptions of procurement professionals in Tanzania.
Abstract
Purpose
This paper analyzes procurement negotiators' skills and attributes by considering perceptions of procurement professionals in Tanzania.
Design/methodology/approach
This study employed a cross-sectional research design in which procurement professionals' opinions were collected through questionnaires. The study proposed that the skills and attributes of procurement negotiators are necessary for negotiation proceedings, and they were tested through confirmatory factor analysis.
Findings
Findings suggest that listening skills, persuasion skills, communication skills and planning skills are all important skills that contribute to overall procurement negotiation skills. Furthermore, trust, flexibility, honesty and emotion are statistically determined to be necessary attributes for procurement negotiators. All of the observed variables were statistically significant (p < 0.001) and contributed positively to explaining the skills and attributes of procurement negotiators.
Research limitations/implications
The sample included only respondents from a single country. This may affect the generalization of results as there is a variation in institutional regulatory compliance governing public procurement undertakings in different countries. Also, the study did not include the outcome of negotiation proceedings and relied only on opinions collected from the procurement professionals in Tanzania.
Practical implications
This study's findings provide suggestions for practitioners on the necessary skills and attributes of procurement negotiators that might be well considered when appointing members of negotiation teams for procurement deals.
Originality/value
This paper adds value to the existing literature on the necessary skills and attributes of members of negotiation teams for procurement undertakings in the public sector.
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This new measure of consumer law of some forty‐odd sections, a short Act by present standards but as far‐reaching as any legislation since the war, establishes a code of conduct…
Abstract
This new measure of consumer law of some forty‐odd sections, a short Act by present standards but as far‐reaching as any legislation since the war, establishes a code of conduct in commerce and trade which few will be able to ignore, from the manufacturer down to the counter‐hand. Operative from November 30th of this year, traders will require to urgently consider their sales practices, advertising, labelling and their trade descriptions; sales staff will need to be instructed in their new responsibilities. The new law is not just for consumer‐retailer transactions, but extends to trade between different branches of all trades, so that a retailer will be protected against misleading descriptions and misrepresentations by a manufacturer and the latter against misdescriptions of ingredients or components.
The importance of purchasing and supply management (PSM) for business performance has received considerable attention in recent years. However, research on PSM training and…
Abstract
Purpose
The importance of purchasing and supply management (PSM) for business performance has received considerable attention in recent years. However, research on PSM training and education is inadequate. This paper aims to present initial findings from PSM practitioners about current PSM training and education needs in Hong Kong.
Design/methodology/approach
An industrial survey of PSM participants was conducted. Of the 405 PSM practitioners contacted, 53 responded to the survey, for a response rate of 13.1 percent.
Findings
The study identifies current trends, skills and knowledge areas for PSM professionals. The results show that the trends of PSM focus on purchasing cost reduction, the skills focus on negotiation and communication, and the knowledge on supply analysis and relationship management. The study also finds that companies tend to adopt on‐the‐job training for PSM staff but lack a systematic PSM training approach.
Research limitations/implications
The study suggests that human resource development for PSM staff must focus not only on tactical techniques, but also on managerial knowledge and skills. However, the sampled companies are weak at providing PSM training and measuring its results. As this study is limited by the small sample size and the nature of the surveyed region, more empirical research will be required to study the effectiveness of PSM training on business performance.
Practical implications
This study shows that companies are weak at staff training in the studied region. Most of the companies surveyed do not have formal training programs and training effectiveness measurements. Knowledge of this is essential for other similar organizations wanting to improve their PSM personnel.
Originality/value
This paper identifies current trends, skills and knowledge required for PSM in Hong Kong, which have not previously been reported in literature.
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Virgil O. Smith and Yvonne S. Smith
The Protestant Work Ethic (PWE) is an important construct for management theorists. However, there appear to be biases and distortions in the way it is used in research. This…
Abstract
Purpose
The Protestant Work Ethic (PWE) is an important construct for management theorists. However, there appear to be biases and distortions in the way it is used in research. This paper aims to discuss the issues of assumptions involving the PWE, thus addressing this gap in the management literature.
Design/methodology/approach
The management literature distorts the PWE in three ways. First, though there are multiple work ethics, researchers largely focus on this one. This paper examines work‐ethics research and language in various management fields. Second, the construct has been developed within limited philosophical perspectives. This is tested by comparing work histories. Third, the historic documents are investigated and it is argued that the PWE is not Protestant.
Findings
There is evidence of bias in the management literature concerning the PWE. Though there are many work values, management research is dominated by the PWE. Luther's and Calvin's writings indicate that their essential views on work are the opposite of Webers' formulation of the PWE. However, the views of Marx and Engels on work echo the PWE.
Research limitations/implications
If a basic assumption is distorted, research utilizing this assumption is suspect. The PWE is an important construct in several management disciplines. Bias in construct assumptions can result in inaccurate measurements and results.
Practical implications
Researchers must constantly be aware of possible personal bias, particularly regarding key constructs. Scholars should regularly examine assumptions in their discipline. The history of a discipline can greatly assist this examination.
Originality/value
This is one of the few examinations of the assumptions behind a key construct in the management literature, the PWE. There are strong indications that distortions about the PWE have been reified.
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Spyros Missiakoulis, R.E. Pahl and Peter Taylor‐Gooby
Cross‐class affiliation and unpaid work in and around the home are important in affecting the propensity of an individual to vote Conservative, as are elements of patterns of…
Abstract
Cross‐class affiliation and unpaid work in and around the home are important in affecting the propensity of an individual to vote Conservative, as are elements of patterns of domestic interaction. Regardless of whether occupational status is a relatively transitory phenomenon in a woman's life it seems to influence her voting behaviour and that of her husband. Political consciousness as evidenced by the propensity to vote Conservative in the 1979 election is explored as to how women's occupational class “makes a difference”. Elements for determining political consciousness include the production relation of both men and women in the household, the relations to the means of consumption of household members and the social interaction of men and women engaged in a variety of other forms of work in and around the house. A very complex set of data is required to study these three spheres. The Sheppey survey explores the relative significance of households' relationships to production and consumption as well as the interactions of men and women inside the dwelling. In 1981 a survey of 526 household couples on the island gave detailed information about their social and economic behaviour inside and outside the house. No previous study of voting behaviour, or the determinants of political consciousness has had access to such material: 403 respondents actually voted — 52 per cent Conservative and 48 per cent for the other parties. Factors associated with voting Conservative are explored. The island was representative of the situation for Great Britain as a whole.
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Ian Phau, Olamide Akintimehin and Sean Lee
The purpose of the study is to investigate the effect of terminal and instrumental values on the attitude and brand desirability for upcycled luxury designer facemasks, in…
Abstract
Purpose
The purpose of the study is to investigate the effect of terminal and instrumental values on the attitude and brand desirability for upcycled luxury designer facemasks, in relation with generic luxury designer facemasks.
Design/methodology/approach
A quantitative approach was adopted in this study, and data were collected via an online consumer panel from 390 existing Australian luxury consumers, aged 18 and above. Stimuli that represented the two upcycling conditions (remnants and past collections) and a control condition (generic product) from an actual Burberry-branded facemask were designed for the study. The collected data were analysed using the least partial square and multi-group analysis of the structural equation model
Findings
The findings indicate that consumers do not perceive Burberry facemasks made from upcycled remnant materials and previous collections have superior aesthetic or self-expressive benefits to them when compared to the generic Burberry masks. In the same vein, both upcycled categories do not provide superior instrumental values through economic benefits or safety when compared to the generic Burberry masks. Hence, terminal and instrumental values had no influence on the attitude and brand desirability for upcycled luxury designer facemasks, in relation with generic luxury designer facemasks.
Practical implications
The results indicate that strategies will have to be better designed to have a balance between safety features (as opposed to fashion) and luxury desirability of the brand to better capture the market for difference consumer values for the facemasks. As this is a relatively low involvement product, the pricing strategies must be re-evaluated.
Originality/value
This study offers empirical support for the proposition that different upcycling methods in the name of sustainable practices may have different functions for different consumer values in luxury marketing implementations. For the choice of facemasks during the COVID-19 pandemic, it provides empirical evidence for consumer choice for the different types and how it can be used to elevate luxury brand desirability.
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